Terms of service

Premiere Cargo (“we”, “us”) operates a package forwarding service between the United States and Saint Lucia. Our receiving warehouse is at 700 NW 57TH CT, WareSpace B12, Fort Lauderdale, Florida 33309, United States.

Premiere Cargo is the trading name of Premiere Collection, based in Vieux Fort, Saint Lucia. Everything you deal with — the address you ship to, the invoice, the driver at your door — is Premiere Cargo; the registered name appears here only so you know who the agreement is with.

Using the service — opening an account, or sending a package to the address we give you — means you accept these terms.

We give you a United States shipping address. You order from US stores and have goods sent there. We receive them, put them on a sea freight sailing to Saint Lucia, present them to Saint Lucia Customs, and deliver them to your door.

We deliver only. There is no collection point; every package is brought to the address on your account.

We are a forwarder, not a retailer. We do not sell what is in the box, we do not inspect it for quality, and we are not a party to your purchase. A dispute about the goods themselves is between you and the store you bought from.

Your account number appears on the second line of your US address. It is what ties a box to you.

You must use it. If a package arrives without it, we match on the name instead, which fails when a store shortens or reorders your name, or when two customers share one. A package we cannot attribute is held at the warehouse until someone claims it, and it does not sail.

Where the account number and the name on a label point at different people, the account number decides — a package addressed to your account number is treated as yours. If you let someone else use your address, what arrives becomes your responsibility.

Keep your delivery details accurate. We deliver to the area on your account, and the delivery charge is set by it.

You may only send goods you are lawfully entitled to import into Saint Lucia. You are responsible for knowing what those are.

Some goods are banned from Saint Lucia outright. Others may be imported only if you hold the right permit BEFORE they arrive. And a third group — dangerous goods — cannot go on a vessel at all, whatever the destination.

All three lists are at premierecargo.org/restricted. Read it before you order: freight on a package that can never arrive is still payable.

If a prohibited item reaches our warehouse we may refuse it, return it at your cost, or surrender it to the relevant authority. We will tell you which.

Saint Lucia Customs assesses duty on the CIF value — the cost of the goods, plus insurance, plus the freight of getting them here. It is not charged on your receipt alone, which is why the duty on a cheap but bulky package can look high against what you paid for it.

The charges are then compounded rather than simply added: import duty, the customs service charge and the Health & Citizen Security Levy are each a percentage of the CIF value, and VAT is charged on the CIF value plus those charges. Your package page shows the CIF figure and every line worked out from it.

We cannot present a package without a receipt, so a package with no receipt does not sail — it waits at the warehouse until you upload one.

The receipt must be the real one: the order confirmation or invoice from the store, showing what you paid. Understating a value is an offence you commit, not us, and we will not do it on your behalf.

Duty and VAT are set by Saint Lucia Customs, not by us. We pay them on your behalf and pass the exact amount on. We do not add a margin to duty.

Freight is charged on volume, not weight:

• EC$10.00 per cubic foot, with a minimum of 1 cubic foot on any package
• EC$6.00 handling per package
• EC$1.00 insurance per package (see section 9)
• Delivery at a flat rate for your part of the island — currently EC$10.00 to EC$20.00 depending on the area
• Duty and VAT as assessed by Saint Lucia Customs

The flat delivery rate applies to packages up to 8 cubic feet. A larger package takes up most of a van on its own, so its delivery is priced individually. We will tell you that figure before you pay, and you are never charged a delivery cost you have not seen.

Current rates are always shown at premierecargo.org/pricing, and you can work out a full landed cost, duty included, with our calculator. We may change our rates; a change never applies to a package already priced and paid.

Everything is paid online, before delivery. Our drivers carry no money and cannot accept payment at the door.

Prices are quoted in East Caribbean dollars because that is what you think in. Your card is charged in United States dollars, converted at the rate shown at checkout — currently EC$2.72 to US$1. That rate is fixed onto your order when you pay, so a later change does not re-price it. Your bank may add its own conversion or foreign transaction fee, which we do not receive and cannot predict.

Card payments are processed by Stripe. We never see or store your full card number.

Packages that are cleared but unpaid stay with us. We do not release goods against a promise to pay.

Opening an account authorises us to act as your agent for the purpose of importing your goods into Saint Lucia and clearing them through Customs. That includes receiving your packages at our warehouse, opening one where Customs or a carrier requires it, preparing and signing the entries and declarations your goods need, and paying duty, VAT and charges on your behalf — which we then bill to you. That authority is limited to your packages and to that purpose, and it lasts as long as your account does.

The declaration is made from the receipt you give us. If it is wrong — the wrong value, the wrong description, the wrong goods — the consequences are yours, including penalties Customs imposes. We will not knowingly file a declaration we believe to be false.

Freight is payable even if Customs seizes or condemns a package. We carried it, cleared the sailing and presented it; that work happened whatever Customs then decided.

We do not accept liability for:

• Anything that happens before a package reaches our warehouse — a store sending the wrong item, or a US courier losing it on the way to us
• Goods already damaged inside sealed packaging when we received them, which we cannot see
• Damage to fragile or second-hand goods that were inadequately packed by the sender. Goods must reach us packed well enough to survive ordinary handling, stacking and a sea crossing — we are not able to re-pack what arrives badly packed, and a carton that could not take the journey is not a carton we can be answerable for
• A mistake by someone we are not: a store, a US courier, a payment provider, Customs, or the port. Where one of them causes the loss, our part is to help you pursue it — we will give you everything we hold
• A package we cannot attribute because the account number was left off, or was wrong
• Delay, however caused — weather, vessels, ports, Customs or strikes
• Indirect loss: missed occasions, lost profit, or the cost of replacing something urgently

Collections, and packages that go home with the wrong person. If you collect rather than take delivery, check what you are given before you leave. Where a package is handed to the wrong person, whoever has it must return it within 72 hours; after that we are no longer able to put it right, because by then the goods have usually been opened, used or moved on.

Where we are liable, we are liable up to the value insured on that package — the cover it was actually carrying, as set out in section 9. That is the figure you chose and paid for, and it is the figure a claim is settled against. Where a package carried no cover at all, or where a courier records a delivery to our warehouse that we have no record of receiving, our liability is limited to US$100.

Where a refund is due it is credited to your account against future shipments rather than returned to your card, unless the law requires otherwise.

If we invoice you incorrectly — a mis-measured package, a duty figure that changes when Customs assesses it — we will correct the invoice and tell you. You pay the corrected amount, and we refund any overpayment as account credit.

We may refuse to deliver to a location our driver reasonably considers unsafe, or where delivery would be unlawful. We will contact you to arrange another address.

Our drivers carry no money and take no payment at the door. If anyone asks you to pay a driver, do not — call us.

A sailing leaves every Thursday. The cutoff is 17:00 on Tuesday — anything received and cleared for loading by then goes that week; anything later waits for the next one. The vessel berths at Vieux Fort the following Tuesday, and door-to-door is typically 7–10 days.

These are estimates, not guarantees. Weather, vessel schedules, port congestion and Customs are outside our control. We do not refund charges because a package arrived later than expected.

We deliver, so a package does not sit waiting to be collected. It only stays with us when we cannot complete a delivery — when nobody is there to receive it, when the address cannot be found, or while it is still unpaid.

When that happens we will try again and contact you, at the email address and telephone number on your account. That is why they have to be current: a package we cannot deliver and a customer we cannot reach is the one situation with no good ending.

Where a package remains undeliverable or unpaid for an extended period, we may charge for storage or dispose of it to recover what is owed. We will always contact you before doing either.

You can close your account at any time, once anything in our care has been delivered and paid for. We may suspend or close an account that is used for prohibited goods, for false declarations, or where money is owed.

We may change these terms — rates move, Customs changes how it assesses duty, and the service grows. Where a change is material we will tell you by email, by a notice on the site, or both, before it takes effect.

A change takes effect when it is published here, with the date at the top of this page updated. It applies to packages pre-alerted after that date; a package already in our hands stays on the terms it was accepted under.

The next time you sign in after a material change, we show you a short summary of what moved. Reading it is not a condition of using your account — your packages keep moving either way — but it is there so that nothing changes quietly. If you do not accept a change, you can close your account under section 17; continuing to send us packages means you accept it.

These terms are governed by the laws of Saint Lucia, and the courts of Saint Lucia have exclusive jurisdiction.

If any part of these terms is unenforceable, the rest continues to apply.

Questions about these terms: info@premierecargo.org · +1 (649) 345-7700. See also our privacy policy.